DUOS | My order
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Frequently asked Questions

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My order

How do I check the status of my order?

If you have registered with us, you can verify the status of your order by logging into your account and then clicking on Order History. You will also be informed about the change in the status of your order by e-mail (even if you are not registered).

When do I receive my order?

You can track the status of your order in your account (Order History), or you will be informed about the status of your order by e-mail. Standard goods that are in stock shipped within 24 hours and the length of delivery is in most cases within 48 hours.

Will I receive an invoice for my order?

Yes, each order you submit is accompanied by an original invoice.