DUOS | Delivery and postage
Black Friday | 1.deal | -15% on luxury line
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Frequently asked Questions

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Delivery and postage

General information about transport

What is the Order Cut-Off Time?
We process orders received before 12:00 on the given day, orders received after 12:00 will be processed and closed the following business day.

What is the order processing time?
We process received orders within 24 hours.

What is the shipping time of the order?
We deliver products in stock within 4 working days.

What is the shipping cost?
Free shipping applies to all types of transportation.
DHL - FREE

How to track order status?
You can check the order status by entering your e-mail and order number here.

What are the shipping methods and price for delivery?
DHL - FREE

What to do when the shipment is delayed?
In case of delay, you can contact us by e-mail at info@duosshop.co.uk or by phone at +421 905 723 146.

What to do when the goods arrive damaged?
If the goods arrive damaged, follow the instructions "How can I claim glasses?", here.

What to do if the customer wants to cancel the order?
The customer has the right to cancel the order and request a refund within 14 days of the delivery of the goods, without giving reasons.

Who can I contact about shipping?
You can contact us by e-mail at info@duosshop.co.uk or by phone at +421 905 723 146.

What are the delivery options?

Delivery options for the Slovak Republic:

  • Slovak Post
  • Courier GLS
  • Personal collection (Bratislava - OC Eurovea)

Delivery options for the Czech Republic:

  • Slovak Post
  • Courier GLS
  • Personal collection (Prague - Chodov shopping center)

Delivery options for EU countries:

  • Courier DHL


Delivery options for non-EU countries:

  • Courier DHL

What is the cost of delivery?

Delivery cost for UK & other EU countries:

  • £ 0 fee for courier transport within the EU


Non-EU shipping cost:

  • £ 27.90 fee for courier transport outside the EU

What is the delivery time?

  • We deliver products in stock within 3 working days
  • We deliver products that are not in stock or are in the supplier's stock within 14 to 30 days